Whether it's a deposit, withdrawal, account verification, or a game issue — we're always here to help.
Go to the right category based on your issue
How to add funds via bKash, Nagad, and Rocket
12 GuidesHow to receive fast payments & limits
9 GuidesSteps to verify your identity and required documents
6 GuidesHow to claim offers and understanding wagering requirements
15 GuidesWhat to do if a game won't load or a bet error occurs
10 GuidesPassword, two-factor authentication & account security
8 GuidesIt's perfectly normal to have questions when you first join a new platform. How do I deposit? How quickly will I get my winnings? What are the bonus terms? These are all completely valid things to wonder about. 77k-'s Help Center was built to answer exactly these questions — clearly and simply, in a way that makes sense to you.
Our support team is available 24/7. Live chat responses typically arrive within 2 to 5 minutes. Email enquiries receive a detailed reply within 6 to 12 hours. Bangla-language support is available from 8:00 AM to 12:00 AM — English support is available outside those hours.
Depositing and withdrawing on 77k is straightforward. You can deposit in minutes via bKash, Nagad, Rocket, or Upay. Bank Transfer is also supported. With a minimum deposit of just ৳200, players of any budget can get started.
77k typically processes withdrawals within 3 to 5 minutes. However, KYC verification must be completed before making a large withdrawal for the first time. Without verification, the daily withdrawal limit is ৳20,000. Once KYC is complete, this limit increases significantly.
Before activating any bonus offer, read the wagering requirements carefully (typically 15x to 30x). Once a bonus is activated, withdrawals are generally not permitted until the wagering conditions have been met.
Log in with your registered phone number and password.
Tap the "Deposit" button at the top right of your screen or on the home page.
Select the bKash icon from the list of payment options.
Enter the amount you wish to deposit (minimum ৳200), then click the "Pay" button.
Approve the request from bKash in your app. Your balance will be credited within 30 seconds.
KYC (Know Your Customer) is an internationally recognised financial security standard. It is mandatory on 77k and all trusted platforms. It's there to protect your account — so no one else can withdraw money in your name. Once you submit your documents, verification is completed within 24 hours.
Completing KYC verification at 77k increases your withdrawal limits and unlocks access to exclusive VIP offers. If you regularly make large transactions, keeping your KYC up to date is especially important.
The 77k Help Center is regularly updated with new guides and the latest information. Whenever there's a new payment method, updated bonus terms, or a game change, we post it here straight away. Bookmark the Help Center — if you ever run into an issue, check here first. Most of the time, you'll find your answer right away.
If someone claims to be a 77k representative and asks for your password or OTP — this is a scam. 77k will never ask for your password or OTP.
A full overview of all payment options currently supported on 77k
| Payment Methods | Deposit Limits | Withdrawal Limits | Deposit Time | Withdrawal Time | Status |
|---|---|---|---|---|---|
| bKash | ৳200 – ৳1,00,000 | ৳200 – ৳50,000 | Instant | 3–5 minutes | Active |
| Nagad | ৳200 – ৳1,00,000 | ৳200 – ৳50,000 | Instant | 3–5 minutes | Active |
| Rocket | ৳200 – ৳80,000 | ৳200 – ৳40,000 | Instant | 5–10 minutes | Active |
| Bank Transfer | ৳1,000 – ৳5,00,000 | ৳1,000 – ৳5,00,000 | 1–3 Hours | 1–2 Business Days | Active |
| Crypto | Equivalent ৳500+ | Equivalent ৳500+ | Depends on network | Depends on network | Active |
Account verification at 77k is a simple, one-time process. Once completed, you won't need to do it again.
While logged in, tap your profile icon → "Account Verification" → "Get Started".
Photos must be clear, well-lit, and fully legible. JPG or PNG format is accepted.
Take a selfie while holding your NID card. Both your face and the card details must be clearly visible.
Verification results are typically sent by email and push notification within 24 hours.
The 77k support team is always here to help, whatever the issue
Click the green icon at the bottom right of the website or app. You'll get a response within just a few minutes.
Available 24/7Send a detailed description of your issue to support@77k.cash. Attaching a screenshot helps us resolve it faster.
Response within 6–12 hoursAnswers to common questions are already compiled here. Check this page before reaching out via live chat.
View FAQs →Contact this section to discuss gambling-related concerns or to set limits on your activity.
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